Hotel FESTIVAL

Hotel "Festival" spoj je modernog i tradicionalnog. Smješten nadomak starog gradskog jezgra, na lijevoj obali rijeke Miljacke, između dva povijesna mosta "Čobanije" i "Principovog".

Dvadeset jednokrevetnih, dvokrevetnih i trokrevetnih soba raskošno su namještene i dizajnirane u kombinaciji retro i minimalistočkog stila. Gosti tokom boravka mogu uživati u samostalno pripremljenim napitcima u udobnosti vlastitih soba.

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Hotel Festival Room
Hotel Festival Room
Hotel Festival Room
Hotel Festival Room

Hotel FESTIVAL

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Hotel FESTIVAL
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Надежда Захарова

Надежда Захарова

in the last week

I do not recommend this hotel. Disappointed with the receptionist's work and overall service.We booked three rooms at the "Festival" hotel for two nights from September 25 to 27. Everything was confirmed by the hotel almost a month in advance. However, upon arrival, we were unpleasantly surprised to find that due to overbooking, one room was unavailable. Without any prior warning, we were moved to an apartment that didn’t meet our expectations.Firstly, we specifically booked rooms, not an apartment, and did not receive what we were promised.No one informed us about the issue before our arrival, which could have given us time to adjust our plans.The apartment was located not in the main hotel building but behind the dining area. To reach it, we had to either go through a service entrance or take a detour through the garage. The next morning, we had trouble accessing the dining area as another guest was having breakfast right at the entrance, and we didn’t want to disturb him (surprisingly, the guests show more respect for each other than the staff does for the guests).The apartment was cold, and we had to wait for it to warm up, which was an unpleasant end to a long journey.The apartment’s condition was disappointing: dirty curtains, a stained carpet, a sofa with spots, stained walls, no hooks for towels in the bathroom, a lightbulb in the corridor didn’t work, and the toilet wasn’t properly cleaned.What upset us the most was the receptionist’s attitude (an older woman with reddish-purple hair working on the afternoon of September 25). Instead of offering an apology or a solution, she indifferently stated that due to overbooking, "there’s nothing I can do," and even commented, “I don’t know what you don’t like, it’s a normal room.” I had to personally check online (thanks to Booking.com) to see if there were any available rooms for the next night and then ask to be moved to the room we originally booked.The next day, another receptionist apologized, and we appreciated that. However, the apartment we stayed in for the first night still cost us 70 euros despite all the inconveniences. A partial refund for the trouble would have been the reasonable thing to do, but that wasn’t offered.So, if you want to have a pleasant stay in Sarajevo and be sure you'll receive polite service and the room you actually booked, just choose another hotel.

Farheen Megjhi

Farheen Megjhi

a week ago

The warmest welcome at Hotel Festival! We had a wonderful stay here, this hotel is special because of all the staff who are very friendly, kind and with great customer service. Good location near to the city centre. Superb day tours arranged by the hotel staff and owner himself. Knowledgeable, respectful, and Adel has some great recommendations for restaurants and the best places for Pitta/ Borek. He drove and showed us some very beautiful and memorable places in Bosnia. Thank you to all the staff here that we got to know over our 5 day stay Sejedfa, Ajla, Hana, Adel & Adis.

Aysha T

Aysha T

2 weeks ago

Picked this hotel for our stay in Sarajevo but the hotel cancelled our reservation (due to overbooking) 2 days prior to our arrival. Last minute stress & had to book a more expensive hotel. Sadly, not even a word of apology from the hotel when I messaged to clarify the situation. Disappointed

F C

F C

a month ago

Nice place near the town centre, very good breakfast. The best part is the staff, when I arrived the red haired receptionist even lent me some money to buy a data sim. That's highly unusual and I travelled a lot.

Mihael Potočnik

Mihael Potočnik

5 months ago

Very nice hotel on great location. I would recomend it to everybody who wants to see Sarajevo old town by foot.

Hotel FESTIVAL
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